Banjo Cottage Terms & Conditions
Your contract is under a “Licence to Occupy” which technically means that staff are able to enter the premises without permission in order to carry out their duties. In reality they would only enter the property in an emergency or at your request in order to sort out a problem.
A booking is only confirmed once we have received a deposit. We will then confirm your booking by email. A provisional reservation will be held for 7 days. If we have not received a deposit within this time the reservation will lapse.
This can be paid by cheque or bank transfer. If a booking is made 6 weeks or more before the holiday starts, a deposit of 20% is payable. The balance is payable not later than 6 weeks before the start date. If your holiday begins less than 6 weeks from the time of booking, the full rent is payable. If the balance payment is not received by the due date, as set out in the confirmation email, then the guest will lose their booking and the deposit will be forfeit.
When you make a booking and we have received the required deposit, a legally binding contract exists between us that is non-cancellable and non-refundable, except in exceptional circumstances. You may still remain liable to pay in full or in part for the booking, even if you are unable to take your holiday.
In the event of cancellation less than 6 weeks before a holiday begins the whole rent is payable unless we succeed in re-letting, in which case an administration fee will be deducted plus any discount that has had to be applied to the replacement booking and the rest refunded. With more than 6 weeks’ notice, only the deposit will be forfeit. If for some reason you do need to cancel, it is important that you tell us at the first opportunity so that we may attempt to re-let Banjo Cottage and minimise your loss. You should take out cancellation insurance to protect you against this loss.
Traditionally, people have not taken out insurance for UK holidays but it is strongly recommended that you do. There is plenty of choice available on the internet.
Payment can be made by bank transfer or by cheque made out to S. Pritchard.
Overseas guests may pay in sterling by cheque drawn on a UK bank or by international electronic transfer. Any charges for payments from overseas will be passed on to the guest.
The person making the booking must be aged 18 or older. Bookings will not be accepted from groups of single people under the age of 18.
Arrival and Departure
All holidays start and finish on a Saturday. Tenancies begin at 4pm on the first day and stop at 10am on the day of departure unless otherwise notified in your confirmation letter.
Banjo Cottage is non-smoking. We ask you not to smoke inside under any circumstances.
Linen is changed between holidays and a change of linen is provided weekly during holidays. Towels are provided but these should not be removed from the cottage. Please bring your own beach towels. Please bring your own linen for the cot.
Up to two dogs are accepted on the understanding they are kept under strict control and are not permitted in the bedrooms or on the furniture. They should not be left unsupervised in Banjo Cottage or in the garden. Please ensure your pet’s flea treatment is up to date. We reserve the right to charge for extra cleaning and repair costs if your dog damages furniture and soft furnishings, and if we have to clear up the garden.
Most mobile phones work here.
Electricity and fuel for the open fire
Electricity is included in the rental. When you arrive the wood burning stove will be laid and there will some complementary logs in the basket. Logs, coal and kindling are stored by the side of the stove. More supplies are in the back patio in the green box outside. We order premium kiln dried hardwood as we find that they give off the best heat. Please replace what you use, logs are 50p each.
There is usually plenty of on-street parking in Cape Cornwall Street.
- to pay for any losses or damage to the property unless the cost can be recovered under any household insurance held by the owner.
- to take good care of the property and leave it in a clean and tidy condition on departure. We reserve the right to make a charge of £10 per hour for extra cleaning if Banjo Cottage is not left in a satisfactory condition and may refuse to take a booking from that guest again.
- to permit the owners and their cleaners reasonable access to Banjo Cottage.
- not to part with possession of Banjo Cottage, or share it, except with members of the party listed when booking.
- not to exceed a total 4 adults and one infant.
- not to sell or transfer the booking to another party without our agreement.
- not to cause an annoyance or become a nuisance to occupants of adjoining premises.
- not to smoke inside Banjo Cottage.
Non-availability of property
If for any reason beyond our control Banjo Cottage is not available on the date booked (owing, for example, to fire damage) or if it becomes unsuitable for holiday letting, all rent and charges paid in advance by the guest will be refunded.
We will not be liable for any act, neglect or default outside our control, nor for any accident, damage, loss, injury, expense or inconvenience, whether to person or property, which the guest or any other person may suffer or incur arising out of, or in any way connected with the rental unless we are responsible. In addition, we accept no liability for loss of or damage to the guest’s possessions in Banjo Cottage and garden. Nothing in these conditions excludes or limits our liability for death or personal injury caused by our negligence or for any matter which it would be illegal for us to exclude or attempt to exclude their liability.
Breach of Contract
If there is a breach of any of these conditions by the guest or any of their party, we reserve the right to re-enter the property and end the holiday and ask the guest and their party to leave. If there is a breach of any of these conditions by us, then the guests have the right to end their holiday and leave.
All complaints must be notified to Sarah Pritchard as soon as reasonably practicable, as we may be required to carry out an on-the-spot investigation followed by remedial action. Guests have a legal obligation to mitigate their loss. If we are denied the opportunity of investigating the complaint within a reasonable time or denied the opportunity to put matters right during the holiday, then the guest will waive all rights. We will do our utmost to ensure that any problems are resolved quickly and to your complete satisfaction.
Losses or Damages
You should be aware that you have a legal liability to pay for any damages you may cause during your holiday. Banjo Cottage is insured for the usual risks covered by a building and contents policy. However, in certain circumstances, if you should cause any loss or damage by negligence, you could become liable and you would probably not be covered by the personal liability section of your own household policy. Our insurance does not cover your personal possessions. You are advised to check on these points with your insurers. You may find that, providing they are given notice, they will extend your normal cover to include your holiday home.
Any dispute will be governed by the non-exclusive law and jurisdiction of the English or Scottish Courts.